Reservation and Cancellation Policy

We apologize for any inconvenience, but given the current circumstances, PW cannot offer any cash, check or credit card refunds for cancelled classes, events or private parties.  All monies paid will be credited to your account with us for future parties, classes, events, etc.

We are very excited that you are interested in taking classes at Philadelphia Woodworks!  The following Reservation and Cancellation Policy, which applies to our group classes as well as our safety certification classes,  is designed to help us create and offer the best and most enjoyable class experience to you that we can.

Payment Required to Reserve Class Spot(s).  To reserve one or more spots in a class payment must be received at the time of reservation.  Call us, use our online class reservation portal or stop by the shop to reserve your spot today. Our contact information is below and under “Contact Us“.

Minimum Age. All participants must be 18 or older to participate in any adult-level class, activity, or demonstration. Minors may be allowed to participate in classes and demonstrations after consultation with Philadelphia Woodworks staff.  Just call us at 267-331-5880 to inquire.

Maximum Class Size, Minimum Class Size and Our Waiting List.  All class listings show a minimum and maximum size for each class.   When classes reach max reservation, we will take a waiting list but we highly recommend that you reserve a spot in the next offering of that class just in case.  Classes that do not reach their minimum reservation level within 3 days of start time will be canceled and all of those who are reserved will be notified by email, phone and text as quickly as possible.

Arrival Time and Waiver: Please arrive no later than 15 minutes before the start-time of your class. Before starting a class, all participants must have executed a Waiver and Release of Liability. We can send you this Release in an email in advance if you like – just ask.

Cancellation of Class Enrollment by Student.  We understand the need for last minute cancellations, nevertheless they are costly to us with regard to material preparations, changes in staffing and refilling the spot last minute, if possible.  Our cancellation/rescheduling window is based on the cost of the class.

  • Classes with Tuition Less Than or Equal to $125 = 7 days
  • Classes with Tuition Greater Than $125 = 14 days

For cancellations outside these windows, refunds are available.  Credit card refunds are subject to our standard 5% refund charge, while crediting your account for future use has no charge whatsoever.  PLEASE UNDERSTAND THAT THIS POLICY IS TEMPORARILY SUSPENDED, SEE ABOVE.  WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE.

For cancellations inside those windows, refunds will be offered as a PW account credit, only if we are able to fill your spot at the same price.  If your spot is filled last-minute at a lower price, you will only be credited for the amount received for the replacement enrollment.

Cancellation of Class or Event by PW for Snow/Ice.  Please see our snow policy here.

Any winter class that has a snow date reserved for it by PW will have had such date posted and reserved since the time of posting the class. Students are expected to reserve snow dates on their calendars in case they need to be utilized.

Cancellation of Class or Event by PW for Any Other Reason.  From time to time, circumstances beyond our control arise and classes must be cancelled, sometimes with little advance notice.  PW will make every effort to reach all reserved class takers by email, phone and text as soon as such an event arises.  In the event of such a cancellation, PW will maintain a full credit of all paid tuition toward any future offering of that class at PW.

Private Instruction.  We require 48 hours notice to cancel or change a private instruction. Appointments cancelled less than 48 hours from their start time will be charged for 50% of the amount of time reserved with a minimum payment of one full hour. It is very unlikely that with such short notice we will be able to resell time that had been reserved specifically for you and for which others had been turned away. All private instructions require a credit card to hold your reservation, so please have your credit card ready when booking. You will not be billed unless there is a cancellation of less than 48 hours or a no-show.

For more information, please feel free to email us at:


Hours of operation:

Tuesday-Thursday: 10am-10pm

Friday-Sunday: 10am-6pm

Monday: Closed


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